Frequently Asked Questions
- Do you do take international orders or post to outside the UK?
- Do iWearGlasses sell bifocal lenses?
- How can I check if a frame is in stock?
- Do you supply sun-reactive lenses?
- Do you accept NHS Vouchers?
- Who checks my order to make sure I haven't entered anything that is obviously wrong?
- How do I read my prescription?
- I'm unsure about how to enter my prescription online. Can I send it to you instead?
- How long will my glasses take to arrive?
- How much does delivery cost and how will my glasses be delivered?
- I've received my glasses but would like to return them - how do I do this?
- I have returned my glasses to you - what happens next?
- How do I check on the progress of my order/glasses?
Most Common Questions
- What do I need before ordering from you?
- How do I order my glasses with iWearGlasses?
- How can iWearGlasses charge such low prices?
- Can I download an order form?
- Do you sell designer glasses?
- Can I try frames before buying?
- Can I order just frames, and lenses with no prescription in them?
- I made a mistake when ordering. What should I do?
- Can I exchange my glasses for a higher-priced pair?
- What is your privacy policy?
General Questions
- What about refunds for delivery?
- How much does iWearGlasses charge for postage and packaging?
- How long will it take to receive my order?
Delivery
- What is the quality of the lenses and frames?
- What are your lenses made of?
- Don't plastic lenses scratch?
- How many pairs is it advisable to buy?
- Do iWearGlasses sell prescription sunglasses and other tinted lenses?
- What segment shape do iWearGlasses use in the bifocal lenses?
- Do iWearGlasses sell varifocal/progressive powered lenses?
- What do I do if my frames need adjusting after I receive them?
- Do you sell lens coatings?
- Can I buy the frame only?
- Can you re-glaze my existing frame?
- What do the frame measurements mean?
Lenses and frames
- How do I get a prescription?
- Can I use my contact lens prescription to order glasses from iWearGlasses?
- What is my pupillary distance (PD) and how do I measure it?
- Can iWearGlasses read my prescription off my existing glasses?
- How strong a prescription can you cater for?
Prescription
- Do you do take international orders or post to outside the UK?
- Unfortunately at present we're unable to ship orders to addresses outside of the UK.
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- Do iWearGlasses sell bifocal lenses?
- Yes, bifocal lenses are available on the vast majority of frames on iWearGlasses.
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- How can I check if a frame is in stock?
- If we're out of stock for any item, you will see the picture on the product page but you won't be able to add it to your basket and there will be a message saying "Out of Stock".
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- Do you supply sun-reactive lenses?
- Yes, this option is available with or without prescription lenses on most of our frames. Please select this option when you customise your order.
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- Do you accept NHS Vouchers?
- Unfortunately, we do not accept NHS vouchers as payment.
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- Does anyone check my order to make sure I haven't entered anything that is obviously wrong?
- We check and authorise every order that we receive. We have over 35 years of experience and if we come across anything which looks incorrect, we'll contact you to confirm the prescription details.
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- How do I read my prescription?
- Please see our How to Read Your Prescription page for details.
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- I'm unsure about how to enter my prescription online. Can I send it to you instead?
- All lenses are checked by the manufacturer before they are dispatched to ensure they match the prescription provided. However, although we can make basic checks on your prescription, it is your responsibility to enter your details correctly when ordering. If you have any doubts about your prescription please contact us before ordering.
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- How long will my glasses take to arrive?
- We pride ourselves on having very fast delivery and usually dispatch the same day if the order is received before midday. Our terms state that delivery can take up to 28 days but delivery is usually no longer than 7 days. Delivery is also subject to the complexity of the prescription and coatings.
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- How much does delivery cost and how will my glasses be delivered?
- We charge £3.49 for standard Royal Mail delivery. There is also an option to upgrade to Royal Mail First Class Recorded & Insured Delivery.
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- I've received my glasses but would like to return them - how do I do this?
- Please print a copy of the returns form, fill in your details and post your product back to us with the form in the original packaging for a full refund or exchange.
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- I have returned my glasses to you - what happens next?
- We will contact you by email to confirm that we have received and processed your request. If you request a refund, we will do this via the original payment method.
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- How do I check on the progress of my order/glasses?
- If you've registered with us and created an account, you can check the status of your order by clicking My Account at the top of the page. Once logged in, you can click on My Orders on the left of the page.
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- What do I need before ordering from you?
- All you need is your prescription, then choose your glasses from us and save money!
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- How do I order my glasses with iWearGlasses?
- All you need to order your glasses from iWearGlasses is your prescription, payment method, and a taste for a bargain. From there, browse our extensive range, choose your favourite style and enter your details and your glasses will arrive by post.
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- How can iWearGlasses charge such low prices?
- We keep our costs low and pass that saving on to our customers. We don't operate in the high street so avoid the overheads of many dispensing opticians.
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- Can I download an order form?
- At this time orders can only be made via the website or via telephone. Please contact us for more information.
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- Do you sell designer glasses?
- Yes.
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- Can I try frames before buying?
- Unfortunately, we don't offer this service at the moment, but we hope to soon. However, you can still return your glasses to us within 14 days for a full refund if you change your mind.
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- Can I order just frames, and lenses with no prescription in them?
- Of course - just put a note in the "Extra Information" box on the product page before placing your order.
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- I made a mistake when ordering. What should I do?
- Mistakes happen and we will try our best to correct your order before dispatching it. Simply contact us as soon as you find the error and we will try to correct your order before dispatch. This is also covered by our no quibble refund guarantee and you may return your glasses within 14 days for a refund.
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- Can I exchange my glasses for a higher-priced pair?
- You can do this within the 14 days of our no-quibble guarantee. Please indicate your wish to do this on the returns form and we will contact you for the additional details.
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- What is your privacy policy?
- Please see our Privacy Policy
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- What about refunds for delivery?
- Due to our low margins, we do not offer refunds for delivery.
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- How strong a prescription can you cater for?
- We cover over 90% of prescriptions on our site. Limits to prescriptions are enforced when entering your prescription numbers on the site. If you prescription is beyond the measurements available on our site, we can make these to order, please contact us for a quote.
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- What payment methods do you accept?
- We accept all major credit and debit cards, personal cheques and postal orders.
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- How much does iWearGlasses charge for postage and packaging?
- We charge £3.49 for standard Royal Mail delivery. There is also an option to upgrade to Royal Mail First Class Recorded & Insured Delivery.
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- How long will it take to receive my order?
- We pride ourselves on having very fast delivery and usually dispatch the same day if the order is received before midday. Our terms state that delivery can take up to 28 days but delivery is usually no longer than 7 days. Delivery is also subject to the complexity of the prescription and coatings.
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- What is the quality of the lenses and frames?
- We only deal with high quality frames and lenses to ensure that our customers' glasses stand up to the stress and strain of every day life. Our glasses are also approved by our lens manufacturer with over 35 years' experience. You will not find low end frames on iWearGlasses.
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- What are your lenses made of?
- All lenses ordered through the iWearGlasses website are made of plastic. This is the standard material for modern glasses.
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- How many pairs is it advisable to buy?
- It is always advisable to have a second pair of glasses made to your current prescription. But why stop there? Glasses are fast becoming the essential fashion accessory and will complete your designer look!
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- Do iWearGlasses sell prescription sunglasses and other tinted lenses?
- Yes, you can add a tint to your prescription lenses on any glasses available on our site. This includes our range of designer glasses and sunglasses. Sun-reactive lenses can also be selected which darken in sunlight for the best of all worlds.
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- What segment shape do iWearGlasses use in the bifocal lenses?
- As standard a 28mm D-seg is used because this is the most popular option with our customers. However, all known seg sizes and types including Round, E-Style and Upcurve are available on request. Please add a note to your order or contact us if you wish to select an alternative to the D-Seg type bifocal lens.
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- Do iWearGlasses sell varifocal/progressive powered lenses?
- Yes, varifocal/progressive lenses are available on the vast majority of frames on iWearGlasses.
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- What do I do if my frames need adjusting after I receive them?
- Most optical stores will do a minor adjustment for a small fee. If you still have problems after that, come back to us.
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- Don't plastic lenses scratch?
- The plastic lenses are especially formulated to improve scratch resistance and additional coatings may be applied (via selected iWearGlasses packages) to further reduce scratching.
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- Do you sell lens coatings?
- Yes. These are available via selected packages and options when ordering from the iWearGlasses web site.
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- Can I buy the frame only?
- Yes. Please add a note to your order and we will not fit lenses to your frame.
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- How do I get a prescription?
- If you have one from an eye test taken with the last two years, you can use that. If you need a new prescription, go to your local optician and get your eyes tested. After your eye test, your optician is obliged by law to give you a written copy of your prescription.
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- Can I use my contact lens prescription to order glasses from iWearGlasses?
- No. Your prescription for glasses differs from a prescription for contact lenses. You should obtain a prescription for glasses from your optician before ordering prescription glasses.
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- What is my pupillary distance (PD) and how do I measure it?
- PD or Pupillary distance simply means the distance between your pupils. This is normally taken by the optician during an eye test but it is not always detailed on your prescription. If you don't know your PD, we will use an average PD measurement for your glasses. This does not harm your eyes and is effective for most customers. Should you find the average PD not to your liking, simply return your glasses within 14 days with your correct PD and we will replace your lenses free of charge.
Note that PD becomes more significant with more powerful lenses. - Back to top
- Can iWearGlasses read my prescription off my existing glasses?
- Although this is technically possible, you must by law hold a glasses prescription that is less than 2 years old to order prescription glasses. Therefore, we don't provide this service.
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- What is the iWearGlasses guarantee policy?
- Please see our Guarantee Policy
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- Can you re-glaze my existing frame?
- This is not currently available via the website, but is available on demand. Please contact us for more information.
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- What do the frame measurements mean?
- The standard measurements for frames are the maximum diameter of the lenses, bridge width and arm length (See illustration for details). These measurements can normally be found printed on the inside of the arm for comparison to your existing glasses.
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- Is the payment process safe?
- Our SSL-enabled web server has 256-bit encryption which is the strongest encryption on the internet. This means that the transactions on the website are secure. You can check our security certificate by clicking on the GeoTrust icon below:
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